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Tuesday, April 8 • 4:00pm - 4:50pm
Managed Service Provider Programs & Best Practices

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This session explores the "Nice to Have" and "The Need to Have" skills and qualities needed to become a best-in-class managed services provider. Topics include your business and marketing plan, deliverables, pricing model, tools and technologies, service delivery strategy, vendor relationships and evaluating outsourcing opportunities.

Attendees of this session will receive the following tools: Creating a Successful Managed Services Business Plan, Creating an Effective Managed Services Agreement, Processes and Procedures Necessary for Managed Services Delivery Best Practice Guide

Download my deck and handouts and get a free 30 Day subscription to our IT Business Builder Training and Resource Center courtesy of Ingram Micro here: www.spc-intl.com/ingrammicrocloud2014.

Speakers
avatar for Erick Simpson

Erick Simpson

Vice President and CIO of SPC International, Inc., SPC International, Inc.
Vice President and CIO of SPC International, Inc., Erick is one of the most prolific, recognized and sought-after IT, Cloud and Managed Services business improvement and transformation experts, authors and speakers in the industry. He has contributed to numerous industry publications and events and has authored "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK... Read More →


Tuesday April 8, 2014 4:00pm - 4:50pm
Atlantic 2